Attaching Documents to Your Online Application

You can upload supporting documents from the ‘Document’ tab in your e-Services Portal application session. The short video below explains the process.

Before you start attaching files to your application, please remember:

  • There is a limit to the type and size of file that you can attach.
  • If you attach low quality scanned documents, it might slow down the processing of your application.

Type of files

We are able to accept the following types of files:

  • .JPEG
  • .JPG
  • .PNG

Size of files

We are able to accept the following sizes of file types:

  • Supporting document: 1MB

  • Fingerprint Form: 3MB

  • Photograph: 5MB

Naming tips

When naming your files to be attached to an online application only use numbers 0–9 and letters A–Z (upper and lower case), dashes ‘–’ and underscores ‘_’.

You must avoid using spaces ‘ ‘, periods ‘.’, ampersand ‘&’, hash ‘#’, star ‘*’, exclamation marks ‘!’, quotations ” “” and any other character that is not a letter, a number, a dash or an underscore.